Your Data & Your Rights
This Privacy Policy explains exactly what personal information panalo collects from Filipino players, how that information is used, who it may be shared with, and what rights you have over your own data. By registering an account or using any part of the platform at panalo.pro, you confirm that you have read and understood this policy. If you have questions about a specific section, the FAQ page covers common privacy queries in plain Philippine English.
What We Collect and Why
When you register an account on panalo, you are asked to provide your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you are a real person aged 21 or above, which is a legal requirement for all licensed online gaming platforms operating in the Philippines. You may also be asked to submit a government-issued ID and a selfie during the identity verification process, particularly before your first withdrawal is processed. Any payment details you enter — such as your GCash number, Maya account, or bank account information — are collected solely for the purpose of processing deposits and withdrawals in Philippine pesos. You are responsible for ensuring that all information you provide is accurate, complete, and up to date, and panalo reserves the right to suspend accounts where false or misleading information has been submitted.
When you browse or use the panalo platform, certain technical data is collected automatically to help us keep the service running smoothly and securely. This includes your IP address, device type, operating system, browser version, and the pages or game sessions you visit within the platform. We also record timestamps of logins, session durations, betting activity, and transaction history as part of our standard platform logs, which are used for fraud detection, dispute resolution, and regulatory compliance. Cookies and similar technologies may be used to remember your session preferences and to ensure that the platform behaves correctly across different visits on the same device. These cookies do not track your activity on other websites and are not used to serve you third-party advertisements. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how some parts of the platform function on your device.
The personal data collected by panalo is used for a defined set of purposes that are directly related to operating a safe, compliant, and enjoyable gaming platform for Filipino players. Your identity and payment information is used to verify your account, process deposits and withdrawals, and comply with anti-money laundering requirements under Philippine law. Platform activity data is used to detect unusual behaviour, investigate disputes, and improve the overall performance and reliability of the service. We may use your contact details to send you important account notifications — such as password changes, withdrawal confirmations, or security alerts — but we do not send unsolicited promotional messages without your consent. Your data is never sold to third parties, and it is not used to build advertising profiles or shared with unrelated commercial organisations. If you have questions about a specific use of your data, you can reach the support team using the contact details listed in the footer of this page.
Your Control Over Your Data
You have the right to request a copy of the personal data that panalo holds about you at any time. Submit your request through the support team using the email address listed in the footer, and we will respond within a reasonable timeframe in accordance with applicable Philippine data protection regulations.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details directly through your account settings, or contact the support team for changes that require manual verification, such as your registered name or date of birth.
You may request the deletion of your personal data by contacting the support team and requesting account closure. Please note that certain data — such as transaction records and identity verification documents — may be retained for a legally required period under Philippine anti-money laundering and gaming regulations, even after your account is closed.
You have the right to object to certain types of data processing, including the use of your contact details for non-essential communications. If you wish to opt out of any optional data processing activity, please contact the support team with a clear description of your objection and we will act on it promptly.
panalo does not sell, rent, or trade your personal data to any third party for commercial purposes. However, certain categories of data are shared with trusted service providers who are necessary for the platform to function — for example, payment processors such as GCash and Maya receive the minimum information required to complete your deposit or withdrawal transaction. Identity verification partners may receive copies of your submitted documents solely for the purpose of confirming your identity in compliance with Philippine gaming regulations. In the event that panalo is required by law, court order, or regulatory authority to disclose your data, we will comply with that legal obligation and, where permitted, notify you that such a disclosure has been made. All third-party service providers who handle your data on our behalf are contractually required to process it only for the specified purpose and to maintain appropriate security standards. We do not share your data with any advertising networks, data brokers, or social media platforms.
panalo uses industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the platform is encrypted using secure protocols, and sensitive information such as payment details and identity documents is stored in access-controlled environments with strict internal permission policies. We conduct regular security reviews and apply updates promptly to address any identified vulnerabilities in the platform infrastructure. Access to personal data within the panalo team is limited to staff who genuinely need it to perform their role, and all staff with data access are bound by confidentiality obligations. While no online platform can guarantee absolute security against all possible threats, we take every reasonable precaution to keep your information safe and to respond quickly in the unlikely event of a security incident. If you suspect that your account has been compromised, please contact the support team immediately using the email address in the footer.
panalo reserves the right to update this Privacy Policy at any time to reflect changes in the platform, applicable Philippine law, or industry best practices. When changes are made, the revised policy will be published on this page with an updated effective date at the top of the document. We recommend checking this page periodically, especially before making significant account changes or transactions, so that you are always aware of how your data is being handled. Continued use of the platform after a revised policy has been published constitutes your acceptance of the updated terms. If you disagree with any change to this policy, you should stop using the platform and contact the support team to discuss your options, including account closure. For any privacy-related questions not covered here, the FAQ page is a good starting point, and the support team is available to assist you directly.
Common Questions
Ready to Play With Confidence?
Now that you know exactly how your personal information is handled, you can enjoy everything panalo has to offer with full confidence. From live sports betting on PBA and international leagues to a wide selection of casino-style slots, the platform is built for Filipino players who want a secure, mobile-friendly experience. Registration is free and takes just a few minutes. If you still have questions, the FAQ page has straightforward answers written specifically for players in the Philippines. Already have an account? Head to the login page and jump straight back in.